Shipping Policy
At ELEVA, we're committed to getting your order to you as quickly and safely as possible. Please read our shipping policy below before placing your order.
Order Processing
Orders are processed immediately after payment has been confirmed.
Orders placed on Saturday after 11:00 am and Sunday will be processed on the next business day
Delivery Within Kenya
Estimated delivery time.
- Nairobi: same day delivery for orders made before 1:00pm and the rest, next day delivery.
- Major Towns & Remote Locations: 2-5 business days depending on the courier
Pick Up Location
Ibrahims Tower in Nairobi CBD Moi Avenue
Shipping Fees
Shipping charges are calculated at checkout based on your delivery location.
For deliveries within Nairobi a fixed price of KES 400
For major towns and remote locations charges are calculated at checkout
Customer Requirements on Delivery
Delivery
Please ensure the shipping address and contact information provided at checkout are accurate.
If a delivery attempt is unsuccessful due to incorrect information or the recipient being unavailable, additional delivery charges may apply.
Delays
While we strive to deliver every order on time, occasional delays may occur due to:
- Extreme weather conditions
- Public holidays
- Courier operational delays
- Unforeseen circumstances beyond our control
If your order experiences a significant delay, we'll keep you informed as soon as possible.
Damaged or Missing Items
If your order arrives damaged, incorrect, or incomplete, please contact us within 48 hours of receiving your package.
To help us resolve the issue quickly, include:
- Your order number
- Photos of the item(s) and packaging
- A brief description of the issue
Questions?
Frequently asked questions
Here are some common questions one may have.
Yes we do offer international shipping via the courier of your choice and at a rate based on the courier and country.