At ELEVA, we take pride in delivering premium activewear and ensuring every customer has a great shopping experience. If you're not completely satisfied with your purchase, we're here to help.
Return Eligibility
To be eligible for a return or exchange, your item must:
- Be returned within 14 days of receiving your order.
- Be unused, unworn, unwashed, and in its original condition.
- Be free from stains, odors, damage, or signs of wear.
ELEVA reserves the right to decline returns that do not meet these conditions.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned or exchanged unless they arrive damaged or defective:
- Socks
Exchanges
We are happy to exchange eligible items for a different size or colour, subject to stock availability.
If your preferred replacement is unavailable, we will offer a store credit or refund in accordance with this policy.
Faulty or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:
- Your order number
- A description of the issue
- Clear photographs of the item and packaging
Once verified, we will arrange a replacement, exchange, or refund at no additional cost to you.
Return Shipping
Unless the return is due to our error or a defective product, customers are responsible for the cost of returning items to ELÈVA.
We recommend using a tracked shipping service, as ELEVA cannot be responsible for returns lost during transit.