Shipping Policy
Order Processing
Orders are processed within 1–2 business days after payment has been confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
During new collection launches, promotions, or peak shopping periods, processing times may be slightly longer.
Shipping
Estimated delivery times:
- Nairobi: same day delivery for orders made before 1pm thereafter 1 business day
- Major towns: 1-2 business days
- Remote areas: 3–7 business days
Delivery times are estimates and may vary depending on the courier and location.
Shipping Cost
Shipping fees are calculated at checkout based on your delivery location and selected shipping method.
Delivery Information
Please ensure that your shipping address, phone number, and contact information are accurate before completing your purchase.
Once your order has been dispatched, you will receive a confirmation email or SMS with your tracking details, where available.
Delayed or lost shippment
While we work closely with our delivery partners to ensure timely delivery, unexpected delays may occasionally occur due to weather, courier disruptions, or other unforeseen circumstances.
If your order has not arrived within the estimated delivery period, please contact our customer support team so we can assist you.
Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery and include photographs of the package and products. We will investigate the issue and work to provide an appropriate resolution.
Frequently asked questions
Here are some common questions about our company.
You can reach our customer support team by emailing elevakenya@gmail.comcalling +254141842362. Our dedicated team is available to assist with any inquiries or issues.
We’re committed to providing prompt and effective solutions to ensure your satisfaction.
We offer a 30-day return policy for all products. Items must be in their original condition, unused, and include the receipt or proof of purchase. Refunds are processed within 5-7 business days of receiving the returned item.